Abt Associates seeks a qualified IT Manager to support the International Health Division.
The IT Assistant 9 / Information Technology Specialist manages the CHASS Project’s computer network at the central headquarters office and any remote offices.
Key Roles and Responsibilities
Provide technical support for major and / or urgent problems with LAN or any of its components (server crash, firewall, virus attack, hard drive failure, etc.
Reimage and join laptops to the domain
Provide on-call assistance to individuals as needed.
Work with Tier2 support (Abt IT) to resolve issues as required
Perform Window Server maintenance and administration, including installing Windows 2008 patches and upgrades (Service Packs).
Monitoring server logs and perform necessary operations to ensure the proper state of the systems.
Monitor that the Symantec Antivirus software and virus definition updates are being deployed to the server and client PCs.
Ensure that any PC deployed to the field has the project standard antivirus protection and is configured to receive virus definition updates via Internet / Symantec LiveUpdate.
Run a weekly antivirus status report from the Symantec Antivirus Console.
Perform File Server backups (weekly full backup, daily incremental on file server, and monthly backups of file server and users data).
Using Symantec BackupExec 2010, confirm scheduled backup jobs are successful. In conjunction with International IT, perform quarterly data recover validation from backup.
Monitoring site firewall, managing VPN accounts, if any.
Monitor File Server (Group Policy, NTFS permissions, EFS).
LAN Administration : creating and modifying user accounts and privileges / rights (for network and exchange); managing disk space, printer queues, and internet connection;
and updating antivirus software and definition files.
Perform desktop and laptop computer support, including performing routine preventive maintenance (disk scan, deleting temp files, defragmentation, etc.
installing software patches and upgrades, troubleshooting hardware or software problems; and ensuring users are backing up their data files on the server.
Provide basic training of MS Office 2007 / 2010 products.
Monthly conference call and written summary report (format to be provided) with Abt Associates International IT Management.
Review monthly activity, articulate and implement Action Plans relating to identified IT needs.
Preferred Skills / Prerequisites
Bachelor’s Degree in Computer Science, Computer Programming, or other IT-related field.
At least 4 years of relevant professional experience in IT network administration in a Windows NT environment, including internet access support.
Ability to manage and provide technical oversight to junior programmers and consultants.
A comprehensive ability to work in collaboration with high level managers and technical advisors.
A demonstrated ability to work independently.
English language proficiency.
4+ years of experience and master degree (computer science, programming or related areas preferred) or the equivalent combination of education and experience.